ALWAYS AT YOUR SIDE FOR WORRY-FREE PRODUCTION
Our after-sales service is a comprehensive and customised service designed to best meet all customer needs, guaranteeing the highest level of support both on-site and remotely:
Remote assistance: a direct communication channel for questions, additional information or reporting problems
Repair and maintenance: machinery repair or maintenance service
Spare parts: fast management of component replacement requests
Overhaul and modernisation: revamping of existing production facilities
PRISMASSIST: EFFICIENCY AT A DISTANCE
All our automatic machines are equipped with a remote access module that allows you to connect remotely and act quickly and cost-effectively. With our PRISMASSIST remote assistance service, a specialised operator will be ready to provide you with technical support with diagnosis and resolution of any errors, faults and electronic and mechanical malfunctions.
With our remote assistance, downtime can be minimised, thus increasing efficiency and production performance.
FIND OUT HOW THE SERVICE WORKS
When a problem occurs with one of your machines, you can rely on our dedicated customer support team. We will be ready to guide and advise you on the best solution for your needs.
PRISMATECH is your trusted partner for high-quality service because we put your well-being and the proper functioning of your machinery at the heart of our priorities.
ADVANTAGES
Quick support: Our team of experts is always at your disposal, ready to provide timely assistance and effective solutions.
Competence and Professionalism: Our highly qualified operators are ready to offer you technical support, both on-site and remotely, with a high degree of competence and professionalism.
Tailor-made service: We recognise that needs and problems may vary from situation to situation and system to system. For this reason, we adapt to your needs, providing a personalised and tailor-made service for each customer.
